A Local-Global execution model is one where the delivery execution is shared between two different teams located in different geographies and time zones – a team located near the customer site (local) and the other one is located in a lower-cost region (global). Global engineering service providers deploy large teams of local nationals across various continents. Based on customer location, the team closest to customer base becomes the local team and the larger and less expensive talent pool elsewhere becomes the global team.
Such a “local-global” team structure offers multiple advantages to an organization, typically organizations that require a vital mix of domain knowledge, engineering skills and customer understanding. A pure local team, albeit high on capability is expensive while a purely global one, while offering cost and other advantages may not have the necessary capability and impact. Along with the obvious round-the-clock operations, the Local-Global teaming approach offers the advantages of both local and global models.
A local team brings in local experience and competency; immediate responsiveness and most importantly, communication & cultural nuances of a particular customer geographic location. This team needs to be challenged by increasing complexity of work, challenging and engaging assignments and responsibility & ownership. On the other hand, a global team brings in cost reduction through globalization; quick scalability and large pool of talent with diverse capability. Learning, growth and empowerment are the triggers for performance for this team.
To make Local-Global successful, there are some key levers that include
• Talent Management
a. Hiring a new employee
b. Cross training
c. Continuous knowledge transfer and Continuous Development
d. Employee engagement and retention
• Cross Cultural Collaboration
a. Communication and Co-ordination to overcome Cultural Hurdles
Read on to find out more about Talent Management for Local-Global Delivery from Niketh Sundar, our Senior VP of HR.
We are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 25 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 67 global delivery centers, driven by 17,500+ extraordinary employees who make the impossible possible every day.
Quest Global brings deep industry knowledge and digital expertise to deliver E2E global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, Automotive, Energy, Hi-Tech, Healthcare, Medical Devices, Rail and Semiconductor industries.